What Do I Need To Become An Authorised Korg Repair Facility

xp50player

Later on leaving my Kronos with my local Service Center, a Mom & Pop store, for 2 weeks with no progress or contact, I stopped past to bank check on it. Nil, no guess on when it would fifty-fifty be looked at.

I asked a sales person, if there is a large backlog, why don't they accept more than i tech who works part-time? He said, "Y'all ask a lot of questions." And the next local place I called has 1 guy who works 2 days a calendar week and also has a backlog.

I was told that their official policy is to requite priority to out-of-warranty repairs because they pay better. Then they will attend to warranty repairs for units purchased in-shop. Then, if and when they run out of the latter, they begin to tackle the outside warranty repairs.

This smacks of corruption to me, and I think it shows the disharmonize of involvement in the Authorized Service Center concept, in lieu of a USA manufactory repair centre. These people are in no bustle, and aren't accountable to anybody simply their store managing director's turn a profit motives.

Is that consequent with their contract, to overtly bump elsewhere-purchased warranty repairs to the bottom of the pile?

Did I think this would go done in 2 weeks? No. I accept seen reports of 4-6 weeks typically in this forum and am prepared for that. What I did non await was to exist told that I'm their last priority, considering I did not buy the Kronos there, and be chided for it.
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GregC · Posted: Fri Oct 04, 2022 8:23 pm Post subject:

after such shabby treatment, why would you notwithstanding leave your Kronos in that location ?

is it considering you got this from a ' disinterested political party' such as the shop salesperson ?
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xp50player · Posted: Fri Oct 04, 2022 viii:41 pm Mail service subject:

Nobody there is interested. They shouldn't be an Authorized Service Center, because they are not up to it and only profit motivated. I may take it to the other major identify considering it is a keyboard-but dealer, just they sound like they are every bit backlogged and understaffed. I can get my car engine swapped with a days find, with no bias if bought elsewhere. Yet owners of these multi-1000 dollar keyboards are left hanging for an indeterminate amount of fourth dimension, at the whim of sketchy local shops.
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RD-800, Kronos 61, Fantom half dozen, EX5

GregC · Posted: Friday Oct 04, 2022 8:53 pm Mail bailiwick:

rderderian · Total Member Joined: 15 Aug 2010 Posts: 102

My keyboard was making clunking noises and so I called Korg and they told me to take it to my nearby repair centre. They tried to fix it but in the end made information technology worse when I got it back. They told me if the repair was not adequate, to phone call Korg. As at present 1 of the keys stuck later the repair Korg told me to ship information technology to them.

Korg stock-still it within a few weeks by replacing the entire keybed as they told me it was bent and could not be fixed.

Anyway, I am very satisfied at present.

And then, based on your feel and mine, I am thinking that these local repair shops may not be able to bargain with certain repairs properly.

I recall Korg wants the local shops to try repair starting time.

xp50player · Posted: Sat Oct 05, 2022 two:04 am Post subject:

Korg is working me upwardly a return authorization for service, so all volition be well, and at least it will exist in the right hands.
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RD-800, Kronos 61, Fantom half dozen, EX5

firstlovedan · Posted: Sat October 05, 2022 vi:06 am Post subject:

I had this experience with a keyboard (Not Korg). The manufacturer gave me a list of repair places hither in Cincinnati... Not even ONE would even take it considering it was a warrantee repair! So, it is not just Korg. Manifestly warranty repairs are non every bit profitable.
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geoelectro · Posted: Saturday Oct 05, 2022 1:thirteen pm Post subject:

I might be able to shed a little light on this state of affairs. I have been a service tech for over 35 years. I am authorized Yamaha, Roland, and several others. All the same, my main function is that of Organ repair. In organ repair you must keep location. As such, the rates are college. In other words, I make more money servicing organs that I do keyboards. I similar staying in the store to exercise keyboards only information technology information technology is a hit to profits.

Warranty work is worse since most companies pay warranty rates equal to about half what we commonly charge. If nosotros service for a large dealer, nosotros make an agreement for the dealer to pickup the difference. Since the dealer makes money on the sale, a small charge for a potential warranty call to continue the customer happy is ordinarily agreeable.

If someone brings a warranty task in from another dealer nosotros don't have an understanding with, nosotros lose the dealer portion. As a service visitor our number ane goal is to make coin. Ane of the ways we insure this is past offering first-class service. That insures return customers. I try not to separate customers based on these different payment options, but endeavour to simply take them in order.

We started on organs before keyboards were really that common. One affair I noticed was a major divergence between organ costumers and keyboard customers. Organ customers were very happy that nosotros would actually come out to their location to work on their organ. They would patiently look until we could become them on the schedule. Keyboard customers were not so patient. Complain virtually the toll etc. I am a keyboard player and would never want to have to be without my musical instrument for very long so I understand. Still, the difference is remarkable.

Service centers are not endemic by the factories, they are but authorized. A service heart must keep up with all the different policies of every company they exercise warranty work for. The paper piece of work is much higher while the pay is less. We practice it considering then we get all non-warranty work referred to united states of america by the dealer and mill. Products come up out so fast these days information technology's nearly impossible to continue upwards with what parts we need to stock etc. A product may be out for several years before we ever see one. We don't see them until they pause.

A typical plough around time for our store is 1 to 2 weeks. We charge $80.00 an 60 minutes. In that location are shops in out area that accuse $150.00 for keyboards (our rate applies to all products) and take many more weeks to turn around. In some cases we have set upwards appointments for a "repair while yous wait" where we know exactly what is wrong and accept all the necessary parts on mitt. It would exist nice if that could exist the norm.

I'm off to my "date" for my car repair...

Geo
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Davidb · Platinum Fellow member Joined: 21 Oct 2002 Posts: 1592

What Do I Need To Become An Authorised Korg Repair Facility

What Do I Need To Become An Authorised Korg Repair Facility,

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